Moveworks.global 2025 Recap: Transform the Enterprise with Agentic AI

Moveworks.global 2025 conference was a testament to the transformative power of an agentic AI platform designed for the entire workforce. 

On April 15, this premier event brought together customers, Fortune 500 executives, AI leaders, innovators, and investors to explore the rise of agentic AI and its transformative impact on the enterprise. The event took place in San Jose, CA, where both virtual and in-person attendees had the chance to network and share innovative ideas. 

CEO and Cofounder Bhavin Shah shared, “the event comes at a critical time when businesses need to leverage agentic AI to create measurable value to enhance customer experiences, grow revenue, improve collaboration, and drive innovation.”

During the conference, Moveworks customers showed how they’re using Moveworks not just as a tool, but as a catalyst for business transformation — revolutionizing employee support, streamlining operations, and setting their teams up for the future. 

Now we want to share all the best of .global 2025 with you: the insights, key takeaways, and how leaders are redefining the future of work with agentic AI.

Pre-event AI agent hackathon 

The evening before .global, Moveworks hosted an AI Agent Hackathon together with Nymbl to give participants hands-on experience building AI agents.  At the event, Moveworks unveiled AI Agent Marketplace and the innovative Agent Studio, allowing technical teams to streamline operations and drive business efficiency.

During the hackathon, over 90 developers teamed up to build over 50 AI agents across 15 systems, integrate them with key systems, and interact with them using natural language. Winning solutions included calendar management, desktop app repair, and purchasing intake.

While building automations with traditional automation tools may often be slow and tedious, these teams demonstrated that it doesn’t have to be when you can quickly build powerful AI agents that are able to perform simple or dynamic tasks.

Welcome keynote: Moveworks CEO Bhavin Shah and ServiceNow CEO Bill McDermott 

In the opening keynote, Moveworks CEO Bhavin Shah began by reflecting on an impressive year of customer success. Shah emphasized the foundational elements crucial to building a complete enterprise agentic AI platform: 

• Serve diverse employee use cases: Address a wide range of employee use cases, including finding information and automating tasks in the flow of work. There’s no room for AI point solutions in already crowded tech stacks.
• Strong reasoning capabilities: Handle requests across a wide variety of domains, think through problems in a human-like way, and make the right calls for which systems to prioritize for each task. Employees shouldn’t have to know which agent to invoke or when, or even which system the data or workflow they need resides within.
• Breadth of available interface options: Interfaces that are not only just conversational interfaces or messaging platforms, but are also in browsers, extending usability and value. 
• Ecosystem-agnostic connectivity: It’s critical to support many integrations given that enterprises use hundreds (even thousands) of systems.
• Ability to build AI agents: Tools that enable developers to create and discover the best AI agents to account for organizational specific business rules and processes.
• Security: Be able to deliver an AI platform that can protect data and meet the most rigorous compliance and privacy demands.

Critically, Moveworks is the only platform that is able to bring all of these elements together, enabling us to deliver on the potential of enterprise AI. Shah shared that leveraging Moveworks is enabling our customers to boast some of the largest deployments of agentic AI in the world today. 

He then welcomed ServiceNow Chairman and CEO Bill McDermott to the stage, who shared his thoughts on the importance of information discoverability and enabling great enterprise software experiences for employees.

Together, they expressed a shared vision for enterprise transformation and employee experience excellence. 

Sign in to watch .global keynote Moveworks CEO Bhavin Shah welcome. 

Looking ahead: Responsible agentic AI for the future

Moveworks President and Co-founder Varun Singh provided a comprehensive timeline of Moveworks innovations since the release of ChatGPT in November 2022, showcasing the company’s snowballing product momentum leading up to 2025. 

He highlighted significant milestones such as the early 2023 development of the Creator Studio, the launch of our next-gen AI Assistant, the genAI tool Knowledge Studio, and the rollout of the Agentic Automation Engine in 2024, and productivity boost features like Brief Me, Quick GPT.

Singh shared “It's not a surprise that AI agents are already unlocking potential – but this is just the beginning. Once you have an autonomous system that can understand, plan, and act to achieve your goals, the potential is limitless.”

He spoke to three different essential kinds of AI agents and their differing abilities, specifically:

• Aggregation agents: These agents can understand a prompt, run multiple queries across systems, synthesize real insight. From different sources and formats and allow you to get insights quickly. 
• Action agents: This kind of agent is able to instantly convert prompts into system transactions in a different system. Book PTO, file an IT ticket,—create, update, delete records without the manual effort.
• Autonomous agents: These agents work in the background, inject AI judgment into workflows, and collapse multi-system delays into instant results. These agents will be possible to build within Agent Studio and will eventually be available on the AI agent marketplace.

Varun Singh was also joined by Field CTO and Global Head of Presales Jake Speyer and Group Product Manager Ajay Merchia to discuss new features and expanded capabilities, including:

• Enterprise Search: Search and find the right information right away — no matter which system, format, or domain it’s in with a superior Reasoning Engine that takes agentic RAG to the next level. Enterprise ready with 100+ connectors with security and permissions baked in, customers are now able to apply for enterprise search limited preview.
• Agent Studio: Designed from its core for AI agents, Agent Studio is a unified workspace for building agents fast, with the Agentic Automation Engine powering autonomous and proactive workflows.
• Agent Marketplace: Launch AI agents in as little as 15 minutes, it offers native speed with flexibility of customization, offers 100+ AI agents across 20+ enterprise systems.
• Five new AI agent partnerships: Moveworks is partnering with leading companies to bring AI agents into every function, including AI agents for Databricks AI/BI Genie platform, Highspot for GTM teams, Palo Alto Networks with PanOS platform, Snowflake Cortex platform, and Stack Overflow for engineering teams.

With these product innovations, strategic direction and long-term vision, Singh was clear that these cutting-edge capabilities are how Moveworks unleashes full-stack AI transformation.

Sign in to watch .global session Moveworks product vision and roadmap: Unleashing full-stack AI transformation.

Extreme automation with Databricks

Databricks CIO Naveen Zutshi shared how his organization achieved a notable increase in ticket deflection rates despite stable support staffing, leveraging AI agents to automatically resolve 2 out of every 3 tickets, augment employee workflows, and drive operational excellence at scale.

Zutshi highlighted how Databricks, with a valuation of $62 billion, utilizes AI agents to enhance employee workflows and help to achieve operational efficiency at scale.

Naveen shared, "I believe that IT orgs can be the vanguard in the Age of AI. It's an incredible time to be an IT practitioner."

He shared critical IT-based use cases, discussed the company’s rapid scaling over the last three years from around 2000 employees to over 8000. 

Databricks knew they needed to manage the high-growth of these back office costs, which is where “extreme automation” came into play. 

Per Databricks, extreme automation means heavily investing in go-to-market (GTM) functions and product innovation, while aiming to automate as many other processes as possible to enhance efficiency.

Sign in to watch .global session Extreme automation: How Databricks scales services with AI.

Lightning round: Delivering business value with AI

Moveworks’ VP of Customer Success Gwen Thorn joined industry leaders Christophe Brunetton (Vice President of Global Information System Operations, bioMérieux), Devjeet Haldar (VP of HR Operations, Johnson Controls), Frederic Ros (Head of Digital Workplace Services, Amadeus), and Stanley Toh (Head of Enterprise End-Users Services & Experience, Broadcom) to discuss their successes in using agentic AI to overcome real-world challenges. 

Each leader shared unique transformational use cases:

• Christophe Brunetton (BioMérieux): Modernized support with one multi-lingual AI assistant that achieved 87% end-user adoption within 3 months. Selected a cross-functional AI agent could centralize, simplify and modernize the user experience, helping to enable savings of $1.23M over two years.
• Devjeet Haldar (Johnson Controls): Over 120K questions answered using HR knowledge, transforming HR operations and the employee experience. Leveraged AI for HR questions, requests and case management, letting the team refocus on value-add projects.
• Frederic Ros (Amadeus): Built an organizational wide automation solution, resulting in a 44% reduction YoY in call volume. Set up a frictionless IT environment that gives employees 16K+ hours back every month.
• Stanley Toh (Broadcom): Achieved knowledge management excellence with direction, dedication, diligence, and the power of Knowledge Studio and their Moveworks AI Assistant. Achieved an astounding 85%+ effectiveness rate even as the company burgeoned in size.

This rapid-fire session covered a range of topics, from delivering productivity and cost reduction with AI, the AI-driven transformation of HR, how to build an org-wide automation strategy, to the amazing journey to 85% effectiveness rate.

Sign in to watch .global session Lightning round: Harnessing AI to deliver tangible business value.

Executive fireside chat: Measuring AI ROI

Moderated by Moveworks CEO and Co-founder Bhavin Shah, this panel included Joe Lombardi (AVP Digital Workplace at CVS Health), Alexandra ‘Lexy’ Guenther (SVP, CIO at Leidos), Saumil Gandhi (SVP Technology, Digital Workplace of LPL Financial), and Adhir Mattu (SVP & CIO at NXP), who shared the impact they're looking for when it comes to calculating the impact of AI.  

How do these leaders across such diverse organizations think about their AI ROI?

• Adhir Mattu (NXP): Measures AI success by increased engineering productivity, improved customer journeys, manufacturing efficiencies, cost reductions, and enhanced employee experiences, emphasizing a shift-left, self-service model. He said, “it's not about bringing on more tools but how we improve processes... it's a strategic move."
• Saumil Gandhi (LPL Financial): Evaluates success based on metrics showing reduced workload, cost savings, and employee satisfaction, highlighting a shift to digital support channels. However, he reminded the audience that "productivity is more than a calculation of cost avoidance."
• Alexandra Guenther (Leidos): Focuses on AI's ability to reduce task hours and scale operations, shifting KPIs to reflect improved productivity and simplified processes for automation. She shared, "Take the next best step. I can pivot when new technology comes out, but inaction is not an option."
• Joe Lombardi (CVS): Measures success by time savings and help desk call deflection, comparing task completion times before and after AI implementation and focusing on agent efficiency. Saw a 50% reduction in live agent chats in less than 30 days. He said, "We were able to elevate members of the team to manage the product.”

Shah summarized this panel with the following tips: consider the next best step strategically, prioritize change management as a crucial component, and ensure your platform's architecture is flexible enough to evolve with technological advancements.

Even as Moveworks continues to evolve, Shah stated, “One thing remains constant: the best ideas, the biggest breakthroughs, and the boldest use cases come from our customers. “ 

Sign in to watch .global session Executive fireside chat: Measuring and articulating the ROI of AI.

Afternoon sessions: Learning from customer and partner insights

The afternoon featured an array of sessions designed to explore the transformative potential of agentic AI within enterprises, its role driving enterprise progress, and overcoming scaling barriers.  Key learnings from these sessions included:

• Effective deployment of agentic AI agents: One research analyst observed that, “More than 70% of companies that try and build their own agentic AI solution without a partner will fail,  that is what we’re seeing in the marketplace,” illustrating the importance of a good AI partnership for success.  
• Establishing an AI council and governance for better oversight: A speaker advised, “Be able to address sensitivities around security and compliance and make sure you have the right SLAs, protocols and policies in place so you can be a champion within your own organization.”
• Addressing scaling challenges with Deloitte: Leaders shared how Deloitte's research and market experience shows that organizations are creating meaningful value through AI investments, but adoption is moving at the pace of organizational change, not the speed of technology.
• Optimizing Moveworks AI through collaborations: Speakers from 89 Solutions expressed that working with the right partners can easily expand your capabilities to maximize automation and optimize AI-driven employee support.
• Develop an AI roadmap: One leader advised that roadmaps should be, “Deeply contextualized to meet your business where it is at, understand key problem areas of focus, immediately actionable within the first 3 months, and highly adaptable.”
• Expanding AI implementations across multiple business units: A speaker advised, “Be open to collaboration. Trust and collaborate with cross-functional teams. Create a vision together to make the most out of the whole user experience.”

These sessions provided numerous takeaways on how leaders could better turn their AI ambition into tangible enterprise-wide impact, uncovering enhanced cross-domain synergy, and improved operational efficiency.

Agentic AI: The driving force of tomorrow's work landscape

Moveworks.global brought together customers, AI leaders, innovators, Fortune 500 executives, and investors to discuss the rise of agentic AI and its transformative impact on the enterprise.

The conference showcased Moveworks as the full-stack platform for AI transformation, with out-of-the-box functionality that enables fast time to value to empower the entire workforce. 

It also highlighted the dynamic power of agentic AI, and the incredible potential of Agent Studio for creating and building AI agents across hundreds of use cases, domains, and industries.

The sessions and discussions not only highlighted how Moveworks helps organizations gain efficiency and enhance productivity, but also showed how driving innovation and empowering employees truly remains at the heart of the Moveworks mission.