Over 70% of business leaders are feeling the pressure from executives to maximize employee productivity, yet research shows that digital workers are actually productive for most of their workdays.
So the question arises: How do you increase productivity when your staff is already at capacity? The answer lies in automation—72% of employees report that using automation would enable them to complete 30% more work each day.
Enterprise automation can allow organizations to completely reshape their operational capabilities. By leveraging advanced integrated technologies that simplify and automate various business tasks with minimal human intervention, businesses can achieve more in less time.
What is enterprise automation?
Enterprise automation integrates and combines intelligent technologies with business systems and applications to create more seamless and efficient operational environments.
Enterprise automation typically uses artificial intelligence (AI) and machine learning (ML) to automate time-consuming, manual employee tasks and workflows, better allowing businesses to optimize the output of each department.
By providing a centralized way to orchestrate a wide range of cross-functional business workflows, enterprise automation tools are able to deliver multiple long-term benefits for many types of organizations, enabling:
- Increased efficiency and reduced bottlenecks when executing time-sensitive business processes
- Scalable automation solutions that dramatically improve ongoing business performance
- Improved employee experience, job satisfaction, and value by removing repetitive tasks and lower-value projects from their plates
- Maximum resource utilization and reduced operational expenses
Basic automation isn’t competitive anymore
The use of automation in business environments isn’t a new concept. Many enterprises have already adopted various business process automation (BPA) or robotic process automation (RPA) tools to provide them with “hands-free” task management bots.
However, while automation software does provide a certain amount of value to businesses looking to offload mundane tasks, its rule-based design comes with various limitations, including:
- Inability to adapt dynamically to shifting parameter needs
- Narrow capabilities when handling more complicated or interconnected tasks
- Restricted learning capabilities to help improve automation execution and improvement
- Limited ability to handle multiple data input formats
While rule-based BPA and RPA tools can simplify many business processes, their rigidity and limited intelligence ultimately reduce their total value over time. To get the most out of these solutions, businesses should inject them with intelligent process automation (IPA).
IPA is a form of cognitive automation that uses machine learning to create highly adaptable automated solutions. Instead of relying on pre-established rules and criteria, IPA solutions leverage available data to support more intelligent decision-making in real time, continuously improving the efficiency of their automated tasks.
This level of intelligence fuels hyper-automation, allowing businesses to deploy multiple automated technologies across their ecosystems. With this approach, they can automate any number of processes independently and free up teams for higher-value tasks.
Future-forward enterprises turn to agentic AI
Enterprise automation solutions offer an end-to-end approach to help businesses significantly improve their operational efficiency. Agentic AI is a critical element in this process.
You might already be familiar with agentic AI capabilities by having used an AI assistant, like Siri or Alexa, or chatted with an enterprise AI agent for support services. These AI assistants are examples of agentic AI, which uses autonomous agents to gather and process business information. These digital agents are able to mimic the actions of human operators, allowing them to establish their own goals and plan and execute strategies to achieve them.
The introduction of agentic AI into modern enterprises is redefining the design of next-generation business automation solutions. Using large language models and scalable computing capabilities, agentic AI is capable of making nuanced decisions independently while adapting in real time to changing conditions.
Enterprise automation use cases
Enterprise automation has many relevant use cases, supporting organizations with everything from HR workloads and financial planning to marketing and sales execution and IT processes.
Below are some of the areas where enterprise automation can be effective:
Human resource management
Human resource teams juggle numerous administrative tasks, many of which have tight deadlines. Enterprise automation is the perfect solution to give busy HR teams the administrative support they need to focus on more strategic business objectives.
Enterprise automation allows HR departments to streamline their daily workflows using a collection of highly advanced AI integrations. These fully autonomous solutions can successfully execute a wide range of critical tasks, from onboarding new employees to processing payroll and assisting with benefits administration.
Agentic solutions should seamlessly integrate into existing systems, giving HR teams and employees access to self-service AI assistance. Using Moveworks’ Copilot, staff can automatically submit leave requests, receive important reminders about upcoming training events, and perform any other HR-related functions with little to no manual effort.
Marketing
Modern business marketing teams manage multiple priorities for the business and need to make quick and accurate decisions regarding where and how they consume essential resources.
Enterprise automation gives these teams the agility to automate tedious marketing-related tasks while optimizing their customer outreach campaigns, omnichannel promotion strategies, and website improvements.
By incorporating enterprise automation into their workflows, marketing teams can:
- Leverage generative AI to streamline content development and distribution across multiple channels
- Automatically discover and qualify new business leads and forward them to appropriate sales teams
- Optimize advertising campaigns and auto-adjust spend limits based on available budgets and overall performance
- Monitor important website KPIs like traffic volume, bounce rates, and overall engagement levels and identify anomalies
Finance and accounting
Many businesses use ERP (Enterprise Resource Planning) platforms or other comprehensive accounting solutions to streamline their financial management. While these tools provide a stable foundation, they typically offer limited intelligence and automation.
Finance and accounting teams can use enterprise automation to reach a new level of efficiency within their current systems. Leveraging an agentic Copilot solution, teams can offload time-intensive tasks like payroll and expense management to AI agents working behind the scenes, driven by real-time business data.
This flexibility reduces the need to manage an array of complicated spreadsheets and financial reports. Finance professionals gain faster access to the data and business automation necessary to meet essential deadlines and focus on strategic initiatives that drive business growth.
IT operations
Most IT teams regularly deal with customer and employee service requests that distract them from their ultimate goal of continuously improving digital security measures across a wide range of systems and networks.
AI-powered enterprise automation solutions simplify the IT operations of busy organizations by facilitating a wide range of automated tasks. These solutions can streamline IT management by providing:
- No-code automated assistants that automatically resolve common IT issues like password resets or access requests
- Intelligent ticket routing for more efficient escalations and quicker turnaround times
- IAM provisioning of systems and networks
- Ongoing device monitoring and management, reducing manual software and hardware updates
With the right agentic solutions, IT teams get back the time they need to focus on scaling the enterprise’s supporting infrastructure while maximizing operational performance and business security.
Sales
Sales teams are constantly under pressure to meet business targets and grow their clientele. Intelligent automation provides the powerful sales enablement tools teams need to offload time-consuming administrative tasks that slow down sales activities and impact lead closures.
Enterprise automation solutions are the ideal solution for helping sales teams focus strictly on revenue-driving activities. With the assistance of agentic AI tools, businesses can completely automate pipeline management routines like updating CRM platforms, creating follow-up emails, and providing sales teams with real-time information on inventory levels or product availability.
Enterprise automation solutions integrate with lead funnels, team calendars, and other enablement tools to provide sales teams with the self-service assistance they need to meet their high-priority targets. This accessibility allows them to work smarter, make the most of their time, and significantly improve their performance.
Choosing the right enterprise automation solution
While most process automation tools will likely improve some layer of operational efficiency, choosing the right solution for your enterprise requires careful consideration. Not all automation solutions offer the same scalability or support for more complex systems and apps.
Some of the most critical factors to look for in an enterprise automation solutions include:
- Advanced AI capabilities: Many traditional business automation solutions are rule-based and lack intelligence. It’s important to focus on solutions powered by agentic AI, which uses logic and reasoning to dynamically adapt automated workflows and processes as the business grows.
- Seamless integrations: Your chosen automation solution should seamlessly integrate with your entire business stack. This includes the ability to read, interpret, and interact with platforms like your CRM, ERP, ITSM, and any other essential business applications you use.
- Ease of implementation: To help maximize the value of your enterprise investments, ensure they’re easy to implement and adopt across the business. Your enterprise automation solution should create little disruption to departments, support, and daily business operations.
- Comprehensive security features: Any solution that integrates deep into your operational systems and accesses sensitive business data must have robust security and data privacy features built in.
Enterprise automation solutions offer businesses a seamless way to add intelligent AI automation to their current workloads.
Leveraging the power of agentic AI and advanced reasoning, Moveworks excels where traditional rule-based automation platforms struggles. Our Copilot is able to accurately understand context, make logical business decisions with an understanding of business context, and provide trustworthy responses.
Implement enterprise automation to improve your business processes
Automation and efficiency have become an essential part of digital transformation. But with so many automation platforms on the market today, it’s important to invest in a solution that uses the latest in agentic technology to provide your business with highly intelligent and scalable autonomous workflows and processes.
Moveworks is a leading enterprise automation solution that leverages agentic AI to understand the context of your business and continuously improve the productivity and efficiency of your operations.
Integrating seamlessly across your existing tech stack, Moveworks puts self-serve automation in the hands of all of your enterprise teams, allowing them to offload their repetitive tasks and help to maximize their output.
Moveworks also makes it easy for your developer teams to deliver agentic workflow design, advance automations, and offers a growing plugin ecosystem. These capabilities make it simple for developers to easily automate and scale business operations using the power of agentic AI – so you can take your enterprise productivity to new heights.
Experience the difference that intelligent enterprise automation can bring to your organization—schedule a complimentary demo of Moveworks today.
Table of contents
