Your operational efficiency hinges on your employees' quick access to critical information. However, some studies have found that employees can spend as much as half their workdays (3.6 hours) simply searching for vital information across their countless applications.
It’s no surprise that Gartner predicted that AI will facilitate 35% of all enterprise search activities, significantly enhancing the efficiency of data retrieval processes.
So whether they’re looking for relevant customer files, comparing financial documents, or getting up to speed on your latest business policies, the time spent on these activities directly affects their productivity. Additionally, these poor information management practices could also result in employees using the wrong file version or making decisions with outdated metrics.
Enterprise search tools help keep your operations running smoothly and without interruption by giving employees instant access to the information they need within your internal business systems—exactly when they need it.
Let’s explore the core aspects of AI-powered enterprise search, discuss the top tools and key considerations, and enable you to more confidently select the best enterprise search solution for your organization.
What exactly is AI-powered enterprise search?
AI-powered enterprise search uses powerful artificial intelligence tools to quickly access data spread across a wide range of internal repositories. These information sources typically include company databases, project management tools, email clients, and other data-storage platforms.
One of the most significant benefits of an AI-powered enterprise search tool is its ability to decentralize critical business information and make it discoverable by all relevant employees. Using an embedded user interface, employees can seamlessly search and retrieve information located across siloed systems without ever leaving the platform they’re using.
This untethered accessibility allows teams to stay self-sufficient and access a wider range of data to make more accurate decisions, reduce errors, and maximize their productivity.
However, as with many enterprise solutions, there are a number of different types of AI-powered search tools available, each with its benefits and limitations. We’ll discuss the top five here, breaking down their features, sharing limitations that users have noted in their reviews, and highlighting their ideal use cases.
Note that these limitations are the opinions, thoughts, or beliefs presented by the reviewers and do not necessarily represent the views of this organization, author, or any other entity they might be associated with.
1. Moveworks
Moveworks offers enterprise search solutions that leverage agentic AI to provide businesses with a seamless, centralized interface for accessing critical information across multiple data sources and formats. Its powerful Reasoning Engine sets it apart from other workplace search solutions, allowing it to recognize and understand the intent behind employee queries and provide highly personalized results.
Moveworks’ AI-driven capabilities allow business teams to access a power search solution and plan and execute various autonomous business actions. This combination of self-service, on-demand support, and intelligent automation expedites critical information discovery, which helps to enhance employee productivity and improves operational efficiency.
Moveworks key features
- Integrates seamlessly with over 100 enterprise and content applications out of the box
- Citations presence that makes every effort to fact-check for accuracy and link to citations where possible to help to solve for the distortion of information through hallucination.
- Agentic RAG delivers better accuracy and reliability of answers to help drive the ubiquitous adoption of a search solution.
Platform limitations
- Limited use cases for smaller businesses or startup environments lacking comprehensive, widespread data sources
- Businesses with narrower data scopes and lower security needs may not fully utilize all platform features
Learn more about Moveworks and how AI-powered enterprise search can help your teams work smarter, not harder.
2. Glean
Glean is an AI-infused workplace search tool that uses natural language processing (NLP) and large language models (LLMs) to create a centralized business knowledge management solution.
Organizations can use Glean’s integration support to combine their cloud storage, messaging platforms, and data storage solutions into one unified ecosystem, allowing employees to easily find the information they need.
Glean key features
- Leverages generative AI to provide document summaries, answer employee questions, and automate multi-step workflows
- Provides personalized and relevant results while learning from user behavior and company knowledge base graph data
- Native platform connectors for multiple enterprise applications and services
Platform limitations
- Room for improvement when providing the most relevant search results
- Could benefit from additional information sources such as those only available with private access permissions
- Could use better sorting options when matching actual project tickets with closely related search terms
Sourced from Gartner
3. Microsoft Bing Enterprise Search
Released in August 2023, Microsoft Bing Enterprise Search creates a more efficient user experience when searching for results across both the web and the organization. Users can install this search tool on any browser or device and receive personalized results based on their business roles, recent work files, or even conversations with colleagues across other Microsoft-enabled services.
Bing Enterprise Search integrates seamlessly with Microsoft’s massive suite of solutions, creating a much more seamless search function across complex business environments.
Microsoft Bing Enterprise Search features
- Unified search experience across multiple Microsoft services, including SharePoint, Teams, and OneDrive
- AI-powered search capabilities that turn simple queries into complex search algorithms
- Provides highly personalized search results based on an employee’s role within the organization
Platform limitations
- Data filtering experience could be improved, especially when dealing with larger volumes of information
- System deployment process could be easier as well as offer more accessibility options for users with limited technical background
- Has certain integration limitations when being used with non-Microsoft platforms
Sourced from Gartner
4. Coveo
Coveo is an AI-search and generative experience platform that provides highly accurate search results and recommendations using advanced AI and machine learning models.
The platform’s “Recommendation Engine” leverages ready-to-go algorithms based on unique business cases to better understand individual user search intent and business context. In turn, it can predict what employees need, even with very little information provided.
Coveo’s key features
- Powerful search capabilities that provide accurate generative answers even for complicated or incomplete queries
- Uses a Recommendation Engine that analyzes user behavior and provides actionable recommendations for workplace issues across multiple departments
- Pulls from various connected data sources to provide the most relevant information and data insights
Coveo’s platform limitations
- Users would benefit from additional documentation for custom integrations and deployment phases
- Error handling mechanisms when indexing data could be more accurate
- Pricing model is less flexible than other options available on the market
Sourced from Gartner
5. Algolia
Highly rated at GetGuru, Algolia is our last AI enterprise search solution that assists businesses in finding the content they need quickly and efficiently, leading to a more productive working environment.
By understanding natural language and dynamically ranking relevant content, Algolia provides a user-friendly environment for employees to quickly access and filter the information they need to do their jobs more effectively.
Algolia’s key features
- Automatically corrects user-generated queries for more granular search results
- Highly filterable search results help employees identify the information they need based on context, timing, source, and more
- Provides an analytics dashboard for visibility into search usage patterns and popular queries across the organization
For more features, go to Gartner’s Angolia reviews page.
Algolia’s search limitations
- User dashboard could benefit from better real-time accuracy and improved handling of deep-linked pages
- Backend interface can be complicated for some users and requires additional training to use
- Has room to expand its personalization capabilities and accommodate more product catalogs and widgets
Key considerations for choosing an enterprise search solution
There is no shortage of AI-driven tools and services available on the market today. But if you want an enterprise search solution that allows you to maximize productivity and efficiency, make sure it includes the following capabilities.
Scalability and performance
The enterprise search solution you choose needs a scalable architecture that can grow with your business and continue to meet your data demands long term. Prioritize features like distributing indexing, load balancing, and caching to ensure the solution stays responsive regardless of database sizes or the number of employee inquiries executed.
Integrations and robust developer support
One of the primary benefits of enterprise search is its ability to create a unified search experience across your entire digital ecosystem. However, not all solutions have the same level of connectivity with various enterprise applications and services. Look for a solution that comes with a large selection of pre-built connectors and flexible API integrations that allow you to centralize all of your disparate data sources.
AI capabilities
Your enterprise search solution should leverage the very latest in advanced natural language processes and machine learning capabilities. Focus on search solutions that use agentic AI to incorporate reasoning into provided search results. These platforms have the ability to better understand user intent and business context and, in turn, create highly accurate and insightful search experiences for employees.
Generative AI summarization
Enterprise search solutions should provide fast, efficient results—not create more work for employees. Generative AI summarization automatically organizes and filters search results, providing easy-to-navigate summaries that save users valuable time and prevent information overload.
Security and compliance
Security and compliance must be a high priority when storing and accessing large datasets. Your enterprise search solution should have robust security features in place to ensure strict access control, allowing users to see only the content they’re authorized to view.
There should also be strong policies and protocols built into the enterprise search platform, such as data encryption at rest and in transit, detailed audit trails, and various data residency options.
Ease of implementation and use
To maximize the adoption of your enterprise search solution across your organization, it’s important to minimize the friction it has for your teams. Look for solutions that are easy to implement and have clear documentation on how to administrate, customize, and use all available features.
Be sure to evaluate any tool before you commit to ensure it provides a user-friendly interface, accurate search results, and automation capabilities to maximize your team’s efficiency levels.
Learn how to get more out of enterprise search with Moveworks
AI-powered enterprise search solutions are a highly efficient way for businesses to provide the critical information employees need to excel in their roles. But while many enterprise search tools are limited to information retrieval, Moveworks goes a step further and also makes it easy for your employees to take action to resolve their queries.
Moveworks delivers a highly scalable, agentic AI solution designed to provide more intelligent and personalized support for every member of your organization. Through its innovative use of Retrieval Augmented Generation (RAG), Moveworks takes simple employee queries and combines them with business context, deeper understanding of search intent, and historical data interactions.
With Moveworks, your organization gets highly personalized and actionable business solutions—all delivered through an easy-to-use search interface that limits frustration while improving productivity and maximizing performance.
Join our Enterprise Search webinar or sign up for a free demo of Moveworks today to discover the full value that AI-powered enterprise search for your organization.
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